Set a budget before you deposit
- Decide a weekly amount you can afford to lose entirely, and deposit only that. AIPLAY deposits start at RM10, so there is no need to deposit more than you planned.
- Treat every deposit as spent. Rebates, bonuses and Lucky Spin prizes are extras, not income.
- Set a time limit as well as a money limit. Live tables and lottery draws run around the clock.
- Never deposit to chase a loss, and never borrow to play.
- Keep gambling money separate from rent, food, bills and debt repayments.
Warning signs
Gambling problems rarely start with one big loss. Watch for spending more than you planned, borrowing to play, hiding activity from people close to you, trying to win back losses, and gambling to escape stress. Sleep problems, conflict at home and skipped essentials are also signs. You do not need a diagnosis to ask for help.
Close or pause your AIPLAY account
- Withdraw your balanceTransfer any game credit back to your wallet with Credit Summary, then withdraw to your verified bank account.
- Contact AIPLAY supportUse live chat in the app, or WhatsApp or Telegram from the Support sheet. Quote your registered phone number.
- Ask for closureAIPLAY support can close an account on request. Ask for written confirmation in the chat and keep it.
- Remove the shortcutsDelete the Android app or the Home Screen icon, leave AIPLAY groups and channels, and unsubscribe from promotional messages.
The app does not show a self-service deposit limit, time-out or self-exclusion setting. If you want a limit rather than closure, ask support what it can apply and when it takes effect. Do not open a second account to get around a closure; duplicate accounts are frozen.
Free, confidential help
| Service | What it offers | How to reach it |
|---|---|---|
| Gambling Therapy | Free online support, advice and forums for people affected by gambling, including family and friends, in several languages. | gamblingtherapy.org |
| Befrienders Kuala Lumpur | 24-hour emotional support by phone and email for anyone in distress in Malaysia. | 03-7627 2929, befrienders.org.my |
| Emergency services | Immediate danger to yourself or someone else. | Call 999 in Malaysia. |
These services are independent of AIPLAY and of this site. Contacting them does not change your account; closure goes through the operator’s support.
Helping someone else
If someone else’s gambling affects you, you can get support for yourself without their account details. Focus on the effects you can see, such as money pressure or distress, and ask Gambling Therapy how to raise it. Do not share another person’s login or OTP with anyone.
Responsible gambling: frequently asked questions
How do I close my AIPLAY account?
Contact AIPLAY support through live chat, WhatsApp or Telegram and ask for the account to be closed. Support can close an account on request. Withdraw any balance first, because a closed account cannot be reopened for a withdrawal.
Are there deposit limits or self-exclusion tools?
The app does not show a self-service limit or exclusion setting. Ask support what controls are available; until then, set your own limit by deciding a weekly budget and depositing only that amount.
Where can I get free, confidential help in Malaysia?
Gambling Therapy offers free online support in several languages, including for friends and family. For urgent mental-health support in Malaysia, Befrienders Kuala Lumpur is available 24 hours a day on 03-7627 2929.